A: If you only have one domain you cannot cancel the domain, instead you will need to initiate a shutdown process for your Rocketspark account. All domains with Rocketspark are automatically renewed until canceled.
If you have multiple domain names, you can cancel any domain name that is not your primary domain. You will still be able to edit the DNS settings for this domain up until it expires.
- Log into your Rocketspark Dashboard using your log in details.
- Click Domain Names in the left-hand menu.
- Find the domain you are looking to cancel, click the pencil icon to the left of the domain name.
- Click on the Domain Options tab.
- If you the selected domain is not your primary domain, click Cancel Domain Name.
- If you are sure you would like to cancel your domain name click Yes.
- Your domain name will not be renewed and will expire on the date specified.
Restoring a Cancelled Domain
If you have recently cancelled a domain name but would like undo the cancel you can restore a cancelled domain name up until its expiry date. After this point, you will need to email Rocketspark regarding the domain name.
- Log into your Rocketspark Dashboard using your log in details.
- Click Domain Names in the left hand menu.
- At the bottom of the page is a section labelled Cancelled Domains.
- Find the domain you would like to renew, click the Restore Domain button next to it.
- You will be notified that your subscription details will be updated to include the domain. Click Yes to restore the domain.
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